W6hy is Qbks on Line so slow? Want to amend an expense-takes 16 minutes.Checked my Fibre speed-not that

Just amending an expense -should be Petty Cash - not Cash equivalents-takes 16 minutes to do 1 (ONE) transaction!!!! I have 10 pages to amend!!! cannot work like this- no TV streaming on, no Skype, no Email - only logged into QuickBooks... what is the problem? and its 10am on a Sunday morning !!

Answer

Hello there, ravbizsa,

Let's try to do basic troubleshooting to check if this is a browser-related issue. Use a private browser, this disables saving the browsing history and the web cache.

  • Google Chrome: press CTRL + Shift + N
  • Mozilla Firefox: press CTRL + Shift + P
  • Internet Explorer: press CTRL + Shift + P
  • Safari: press Command + Shift + N

If it works with a private browser, please access your account with the default browser and clear cache. The browser hold onto information which can cause problems over time. It's always a good idea to clear cache on regular basis. Or we can try to use a different browser.

You can also check out this article:  System Requirements for QuickBooks Online, QuickBooks Online Accountant and QuickBooks Self-Employed.

Please feel free to leave a comment below if you need any further assistance.

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IntuitMaryL , Community Support Specialist
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