hi all i am creating purchase order and there is an error there is no PO sequence number. it should come from the system. best regards badran

Answer

Hi badran.albadran,

You can enable the Custom transaction numbers feature in the Account and Settings page and enter a dummy number to trigger the system to generate one. Let me show you how:

  1. Click on the Gear icon and select Account and Settings.
  2. Click on the Expenses tab at the left menu.
  3. Click on the Purchase Orders section.
  4. Place a check mark in the box beside Custom Transaction numbers.
  5. Click Save and click Done.

Once done, try creating a purchase number and check if it's already showing the sequence number (transaction number). 

If you're still getting an error, let's check if this is a browser related issue. You can open a private browser and access the QuickBooks Online (QBO) website. ( Ctrl + Shift + N). 

Private browsing doesn't store the browsing information which can speed up the loading process. This enables to load the page faster and fixes any error related issues.

Next, go back to your regular browser and clear the cache to delete the browsing history. You can also try switching to a different browser.

However, if it's already showing the sequence number on the PO, you can go back to the Expenses tab and uncheck the box beside Custom Transaction numbers. This let the system auto-generate the sequence number for your PO.

Also, you can customise your sales forms in QuickBooks Online: How to Customize Invoices, Estimates, And Sales Receipts.

Please let me know if you have any other concerns. I'm always here to help.

Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.