hi all i am creating purchase order and there is an error there is no PO sequence number. it should come from the system. best regards badran


Hi badran.albadran,

You can enable the Custom transaction numbers feature in the Account and Settings page and enter a dummy number to trigger the system to generate one. Let me show you how:

  1. Click on the Gear icon and select Account and Settings.
  2. Click on the Expenses tab at the left menu.
  3. Click on the Purchase Orders section.
  4. Place a check mark in the box beside Custom Transaction numbers.
  5. Click Save and click Done.

Once done, try creating a purchase number and check if it's already showing the sequence number (transaction number). 

If you're still getting an error, let's check if this is a browser related issue. You can open a private browser and access the QuickBooks Online (QBO) website. ( Ctrl + Shift + N). 

Private browsing doesn't store the browsing information which can speed up the loading process. This enables to load the page faster and fixes any error related issues.

Next, go back to your regular browser and clear the cache to delete the browsing history. You can also try switching to a different browser.

However, if it's already showing the sequence number on the PO, you can go back to the Expenses tab and uncheck the box beside Custom Transaction numbers. This let the system auto-generate the sequence number for your PO.

Also, you can customise your sales forms in QuickBooks Online: How to Customize Invoices, Estimates, And Sales Receipts.

Please let me know if you have any other concerns. I'm always here to help.

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