After a quick power blip, we're getting an error message upon start-up "We could not connect to the Server or find your Company Data File". Any advice is appreciated!

We run QB POS 18.0 - the server is a laptop in the back office and the client is a Microsoft Surface Pro 10 at the front register.  We've had to move the laptop to the front register to run POS and that prevents me from doing the accounting on the laptop in the back office.  

Answer

Thank you for letting us know your experience, stevebtimmons.

I can help in making sure that you can open your company file in no time.

The error you've encountered can be caused by the connection to the company file lost. It could also be due to the POS database service manager not running and was unable to login your file.

To resolve this, try to reboot your computer. This will allow your device to start anew and help it run faster and more efficiently. This will stop Memory Leak that happens when program doesn't close properly.

If rebooting didn't work, you may perform the solution in the order shown below:

  • Solution 1: Allow QB POS to interact with the desktop:
  1. Close your POS.
  2. Click the Windows Start button.
  3. Type Services.msc and enter.
  4. Configure Intuit Entitlement Service.
  5. Configure QBPOS Database Manager.
  • Solution 2: Create a test company file and try again. 

If the test file that you've created fails to open, proceed with Perform a Clean Re-install for Point of Sale

  • Solution 3: Restore a back-up.

Open a test company file by selecting the most recent backup to restore your company file to the date and the time the backup was created.

  • Solution 4: Rename the Company file:
  1. Go to the location of your company file.
  2. Rename the Company file.
  3. Try to open your company file again.

Here's more detailed information on this article: Error when opening company file.

That should fix it. Keep me posted how it goes after trying those steps or if you need more help concerning the error, by leaving a comment below. I'll be here to help. Have a good day.

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IntuitMaryJoy , Community Support Specialist
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