I received an email saying my quickbooks payments account is being closed. Is it spam/phishing?

I received an email saying "We're closing your quickbooks payment account, you haven't processed any payments in 6 months", which I think is spam.  I use my quickbooks payment several times a week and just did a few days ago.  However I don't see any links or anything that look fishy, and the email contains the last 4 digits of my quickbooks payment account for proof of legitimacy I suppose.  I've logged into my quickbooks payment account and I don't see anything about my account pending being closed there.


Thank you for sharing to us your experience, syxx.

Let me provide some information regarding the email that you received about your QuickBooks payments account.

There's an ongoing issue with our Payments customers that have received an email that states due to lack of activity for 6 months and the account will be closed on May 17th.

Our Product team is already aware of this and is now investigating the root cause. Rest assured that there's no indication that your Payments account will be closed.

To receive an update about this, you can be added to the email list by calling our Product Support Team. Here's how to contact them: QuickBooks Online Payments. Then, let them add you to Investigation No. 30856.

That should get you in the right direction. Let me know how it goes. If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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