my invoices with a 0 balance is printed as paid. i don't what it to say paid. how can i fix this

Answer

Hi accounts, 

I'm here to share with you some information why invoices will mark as paid.

The paid stamp will only show once the invoice is showing zero amount. For printing purposes, you can create an estimate instead and change the name of the form to invoice. 

Also, you can go to Accounts and Settings to see if the Automatically apply credit option is turned off. This prevents applying any existing credit to your invoice automatically.

Here's how:

  1. Click the Gear icon at the upper-right corner.
  2. Under Your Company, click Account and Settings.
  3. Go to the  Advanced tab.
  4. Select Automation and remove the check mark for Automatically apply credits.
  5. Click OK.
  6. Click Done.
Please check this article for more information about customising templates: How to Customise Invoices, Estimates, And Sales Receipts.

Keep in touch if you need anything else. I'm always here to help you.
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IntuitMariaS , Community Support Specialist
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