I need someone to call me to discuss why my invoice template prints entirely different than it appears in my custom forms. [removed].

Answer

Hello there, laura.cueva.

We can check the customized template if it was properly saved. Also, verify if a different invoice template was set to default.

  1. At the upper-right corner, click the gear icon and then select Custom Form Styles.
  2. Select on the template you customized to see changes.
  3. Click Done to save changes.
  4. Still on the Custom Form Styles page, look into the Action column and check if there's a default invoice template.

In addition, before sending an invoice, make sure to choose the invoice template under the Customize option at the bottom of the invoice window.

After verifying but you still get the same thing, I suggest contacting our phone support team. They can screen share with you to further investigate. Click Help indicated with a question mark icon and select Contact us. Enter your concern and click Let's talk. Select on the Get a callback button to connect with our live agents .

The Community space is always her to help you.

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