I need someone to call me to discuss why my invoice template prints entirely different than it appears in my custom forms. [removed].


Hello there, laura.cueva.

We can check the customized template if it was properly saved. Also, verify if a different invoice template was set to default.

  1. At the upper-right corner, click the gear icon and then select Custom Form Styles.
  2. Select on the template you customized to see changes.
  3. Click Done to save changes.
  4. Still on the Custom Form Styles page, look into the Action column and check if there's a default invoice template.

In addition, before sending an invoice, make sure to choose the invoice template under the Customize option at the bottom of the invoice window.

After verifying but you still get the same thing, I suggest contacting our phone support team. They can screen share with you to further investigate. Click Help indicated with a question mark icon and select Contact us. Enter your concern and click Let's talk. Select on the Get a callback button to connect with our live agents .

The Community space is always her to help you.

Was this answer helpful? Yes No
Default user avatars original
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.