My merchant account I have linked to QuickBooks payments will not process credit cards . I do not know how to go about fixing this

The field management software I use is Dispatch ME.  I do invoices and process payments in the field with this software.  As of about 2 or 3 weeks ago I was unable to process a credit card payment thru that software it the field or on my desktop.  I can process the credit card if I go straight to Quickbook Payments but not with the linked software like I have been doing for about a year now.


Hello there, myservicedynamic,

Since you're using a third-party app in processing payments in the field, you need to verify with the app's technical support if there's an issue with there connection to QuickBooks. 

I'd recommend contacting your third-party app to identify why you're unable to process payments and can help you fix their connection with QuickBooks.

Please let me know if you have other QuickBooks Payment concerns. I'm just around if you need help. 

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IntuitRea , Community Support Specialist
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