Transactions can have only one foreign currency at a time

Hello,
I am having troubles connecting my woocommerce to quickbooks.
The problem is just to do with transaction paid via stripe as I got this error in quickbooks.
My developer asked me to check with you.

​This error was generated when the Billing Shipping address is US but the order currency is EUR and not USD.
I believe Quickbooks is expecting the billing and shipping address to be paid in USD?
If we try to sync orders with the above scenario QuickBooks gives an error like.

{
  "Fault": {
      "Error": [{
          "Message": "A business validation error has occurred while processing your request",
          "Detail": "Business Validation Error: Transactions can have only one foreign currency at a time.",
          "code": "6000",
          "element": ""
      }],
      "type": "ValidationFault"
  }
}

Could you please help?
Thanks,
S

Answer

Welcome to the Community, unimaticwatches,

I’m here to help share information about the Multi-currency feature in QuickBooks Online.

Currently, the Multi-currency feature and foreign currencies are available in QuickBooks Online Essentials and Plus subscribers. This feature gives you the ability to deal in foreign currencies.

In your case, to properly track transactions, you can turn on the Multi-currency feature and set-up customer as a Euro Customer so this customer pays you with Euro.

Here’s what you’ll need to do:

  1. Click the Gear icon at the top, then choose Account and Settings.
  2. In the Account and Settings window, go to the Advanced tab.
  3. Go to the Currency section, then turn on Multi-Currency.
  4. Click Save, then click Done.

To set up a Euro customer, here’s how:

  1. Click Sales in the left navigation menu.
  2. Go to the Customers tab, then click New customer button at the upper right hand.
  3. Enter the necessary customer information.
  4. Go to the Payment and billing tab, then set up payment terms information.
  5. In the This customer pays me with section, choose EUR Euro.
  6. Click Save.

That’s it! By following the set up above, I’m confident that you’re now able to track customer’s transactions properly with their specific currencies.

To know more about the Multi-currency feature, here are some helpful articles that you can check:

As always, feel free to reach back out if you have further questions in managing your transactions. I’d be happy to help. Take care.

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