Unable to e-file federal and state e-forms

Hey there, HITSS-Joe.

You've come to the right place for help with QuickBooks. Let's get your federal and state forms E-filed.

Before you can E-file your federal and state forms, first ensure that the payroll subscription is active and E-file enrollment is completed.

If you've already done this and the option is still grayed out, I recommend contacting our Payroll Specialists. Agents have the necessary tools to check our enrollment status and help you file the forms via QuickBooks.

You can get our most-up-to-date number here:

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

I'll leave you some recommended articles to know more about E-file and e-pay in QuickBooks:

• E-pay and e-file overview.
• Sign up for e-file and e-pay.
• Why is e-file and e-pay grayed out for my state?
• File quarterly tax forms.

Keep me posted if you have any other questions about e-filing the forms in QuickBooks. I'd love to help.

Hello,

where do I find "Get a callback." button? I am looking for any contact info to contact Intuit Online Payroll Services to check on the PA state e-filing status. I am waiting for this status update for over 6 months now, since July 2020. Thank you. Leya [removed last name] [removed phone number]

Hi there, @leyamelnik. I can show you how to check the e-filing status. 

You can go to the Taxes & Forms tab to check for the e-file status:

1. From your account, go to the Taxes & Forms tab.
2. Select View Archived Forms in the Quarterly or Annual forms section.
3. Click the form and check the E-file Status.

To know more what each status (Not Transmitted, Transmitted, Accepted, Rejected) terms mean, go to this article for more information: Check e-filing or e-payment status. 

If you'd still like to reach our Customer Support, you can reach them through chat. The Get a callback option is for QuickBooks Online and QuickBooks Desktop. Log in to your Intuit Online Payroll (IOP) account and then click this Contact Us link. In case, you'd encounter errors accessing the link, fill out this form to chat with an expert. Check this Contact Payroll Support article for more information. 

Let me know if there's anything that I can further assist with your forms or reaching out to our Customer Support. I'll be right here, ready to help. Have a great rest of the day!