Can someone please help me access my account?

On able to access my account

Answer

Thank you for posting, davebernero.

I can help you access your QuickBooks Online account to get you back on track. 

Were you prompted with an error message when trying to log in? If you encountered an error message, you can clear your browser's cache, log in to your account using a new window and reboot your computer.

  • Clearing your browsers cache:

First, try to use a private browser when logging in to your QuickBooks account and if it works, clear the cache in the one that you're currently using. Here's clearing temporary internet files and cache article for detailed guidance.

  • Logging in using a new window:

Open a new window and enter https://qbo.intuit.com. You can also try this additional URL: https://quickbooks.intuit.com/.

  • Rebooting your computer, modem, and router in this order:
  1. Turn-off your computer.
  2. Power down your modem.
  3. Unplug the power for your wireless router.
  4. Wait for 15-30 seconds before turning back on your computer.

That should help you access your account. Let me know if you have follow-up questions about the steps provided in resolving this log in issue by leaving a comment below. I'm always glad to help in any way I can. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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