Why can't I print out the second page of my paycheck?

I tried to print out my paycheck and it would only let me print half of it. Why?

Answer

Hello there, nhinkey

Let’s perform some steps to help print out the second page of your paycheck.

Here are the possible reasons you can only print the first page:

  • QuickBooks is not updated.
  • The printer setup is damaged.
  • The printer drivers are not updated.

To help fix this, let’s first make sure your QuickBooks is updated to the latest release. Then, let’s ensure your computer is connected to the printer and the printer software is installed.

First, let’s use a Notepad to help isolate the issue. This way, you can check to see if your printer can print outside the program. Here’s how:

  1. Go to the Start menu on your computer.
  2. Browse to Notepad.
  3. Type in some text.
  4. Select File, then Print.
  5. Choose the correct printer and click Print.

If the print test doesn’t work, you can turn off the printer and restart your computer. Then, turn the printer back on and proceed performing the steps below:

  1. Make sure the printer paper is loaded correctly.
  2. Go to the Windows Start button.
  3. Browse to the Control Panel and double-click Printers and Faxes.
  4. Right-click the printer if the printer shows Offline, then choose Use Printer Online.
  5. Select Printer by double-clicking it, then choose Cancel All Documents.
  6. Close the window.
  7. Select Properties by right-clicking the printer.
  8. Click Print Test Page.

If using the Notepad works, you can run the QuickBooks Print and PDF Repair Tool. This tool will fix the common printing issues. 

If the repair tool doesn’t work, you can manually rename the QBPrint.QBP file. You can perform the steps outlined on the Step 3 section through this article: Resolve Printing Issues. This helpful article also covers the other solutions on how to fix printing problems.

The steps and resources above will help print out your paycheck’s second page, nhinkey

I’m here anytime you have other payroll concerns. Have a great day.

Was this answer helpful? Yes No
Default user avatars original
IntuitRaymondJay , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.