Why can't I print out the second page of my paycheck?

I tried to print out my paycheck and it would only let me print half of it. Why?


Hello there, nhinkey

Let’s perform some steps to help print out the second page of your paycheck.

Here are the possible reasons you can only print the first page:

  • QuickBooks is not updated.
  • The printer setup is damaged.
  • The printer drivers are not updated.

To help fix this, let’s first make sure your QuickBooks is updated to the latest release. Then, let’s ensure your computer is connected to the printer and the printer software is installed.

First, let’s use a Notepad to help isolate the issue. This way, you can check to see if your printer can print outside the program. Here’s how:

  1. Go to the Start menu on your computer.
  2. Browse to Notepad.
  3. Type in some text.
  4. Select File, then Print.
  5. Choose the correct printer and click Print.

If the print test doesn’t work, you can turn off the printer and restart your computer. Then, turn the printer back on and proceed performing the steps below:

  1. Make sure the printer paper is loaded correctly.
  2. Go to the Windows Start button.
  3. Browse to the Control Panel and double-click Printers and Faxes.
  4. Right-click the printer if the printer shows Offline, then choose Use Printer Online.
  5. Select Printer by double-clicking it, then choose Cancel All Documents.
  6. Close the window.
  7. Select Properties by right-clicking the printer.
  8. Click Print Test Page.

If using the Notepad works, you can run the QuickBooks Print and PDF Repair Tool. This tool will fix the common printing issues. 

If the repair tool doesn’t work, you can manually rename the QBPrint.QBP file. You can perform the steps outlined on the Step 3 section through this article: Resolve Printing Issues. This helpful article also covers the other solutions on how to fix printing problems.

The steps and resources above will help print out your paycheck’s second page, nhinkey

I’m here anytime you have other payroll concerns. Have a great day.

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IntuitRaymondJay , Community Support Specialist
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