Why are the distances for the going and return trip different with auto-mileage?

Answer

Thank you for posting here in the Community, chas.reese2.

Let me route you to our QuickBooks Self-Employed support team who can help you with this mileage issue.

As much as I would like to help but I don't have the tools to further check what causes this behavior. To help you troubleshoot this concern, I suggest reaching out to our Product Support team through email or chat.

They have the tools needed in verifying this error and what further check what causes this error in a safe and secure environment. 

Here's how to reach them:

  1. From your homepage, click the Assistant at the top right.
  2. Ask a question like talk to a human.
  3. You'll be provided options on how to reach them, through email or chat

I've added a screenshot below for your reference.

Check this article for detailed guidance: Contact QuickBooks Self-Employed Support.

That should get you in the right direction. Let me know how it goes by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

Was this answer helpful? Yes No
Original
IntuitMaryJoy , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.