Why are the distances for the going and return trip different with auto-mileage?


Thank you for posting here in the Community, chas.reese2.

Let me route you to our QuickBooks Self-Employed support team who can help you with this mileage issue.

As much as I would like to help but I don't have the tools to further check what causes this behavior. To help you troubleshoot this concern, I suggest reaching out to our Product Support team through email or chat.

They have the tools needed in verifying this error and what further check what causes this error in a safe and secure environment. 

Here's how to reach them:

  1. From your homepage, click the Assistant at the top right.
  2. Ask a question like talk to a human.
  3. You'll be provided options on how to reach them, through email or chat

I've added a screenshot below for your reference.

Check this article for detailed guidance: Contact QuickBooks Self-Employed Support.

That should get you in the right direction. Let me know how it goes by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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