DOUBLE CHARGE OF QBO SUBSCRIPTION DUE TO ERROR

I was trying to create a new Company when the QBO page was dropped down. Unfortunatelly 2 companies were created with 2 subscriptions.

I know how to cancel my subscription but it's not fair my client be charged twice.

I'd like to request a refund for the amount.

What procedure do i need to follow.

Thank you

Answer

Thank you for posting here in the Community, louiza.th.

Let me share some information about how to cancel your account and get a refund.

You may cancel the account from your Accounts and Settings and contact our Product Support after to request a refund.

Here's how to cancel the account:

  1. Go to the Gear icon.
  2. Select Accounts and Settings and click Billing & Subscription.
  3. Choose the Cancel button.
  4. Follow the remaining prompts to fully cancel the account.

Here's cancel your QuickBooks Online subscription article for more information.  

After canceling the account, contact our Product Support team to request for a refund. They have the additional tools to verify your refund request in a safe and secure environment. You may reach them through email or chat. 

Check this link on how to reach them: How and when can I contact Support?.

That should help you cancel and get a refund for your QBO subscription. 

Let me know if you have questions about the steps provided in canceling the account by leaving a comment below. I'm always here to assist. Have a great rest of the day.

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IntuitMaryJoy , Community Support Specialist
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