I was requested several documents (due to possible fraud) and then I was told my my payroll account is on hold to finally realize the payroll account was cancel? Pls help

Hello,

Seems like my account was deducted as "fraud", and I was requested several info from myself (the owner) and directly the bank. After many faxes I received and email saying my payroll account is closed. Eveytime I log into quickbooks/payroll im told my account is on hold.

No news, reasons or updates for over 3 weeks! 

Custtomer service over the phone do not know what is going on!

Please help!!!!!

Answer

Thank you for posting, domemori.

Let me share some information about why an account was place on hold.

Usually, QuickBooks payroll service was placed on hold when the subscription billing has failed. You can resolve this by renewing or reactivating your Desktop payroll service. You can reactivate directly inside your Desktop file and/or through the web. 

Are you being asked to verify the account by the Customer Service agent? If yes, that’s our normal process in checking your account.

As much as I would like to help in verifying the cause as to why the account was being place on hold, but I don’t have the tools needed in pulling up your account.

You may need to contact our Product Support to check for the updates and further discuss what happens to the account in a safe and secure environment.

Check this link to reach our Payroll Support team:  https://payroll.intuit.com/support/contact/?infosrc=qs&service=64. Then, select the type of payroll you’re using.

That should do it. Let me know if you have questions about this by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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