When trying to attach my company logo to he account or invoices i receive the following error message 'File not found. Please check the path and try again.'

Cannot attach my logo, have tried saving as a jpeg, have changed the shop of the logo to ensure it is square but still not working

'File not found. Please check the path and try again.'


Hello there, edugardentt,

This behavior is often caused by browser hang-ups. Let's perform some browser troubleshooting steps and get your logo added in your QuickBooks Online account.

To verify if this is caused by your browser, I recommend accessing your account in a Private browsing window. Here are the keyboard shortcuts in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer or Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

Before uploading your logo, please be reminded of the following:

  • The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • File size less than 10 MB
  • The Color depth of 24-bits or less
  • Uses the standard RGB color space
  • The Shape of the logo is square. 

Once logged in, try to add your company logo. If it works, it's possible your browser has too much historical data which can impact processes and cause this kind of behavior. To prevent this to happen again, it would be a good idea to clear your cache and temporary internet files.

For the detailed steps in adding your logo, you can check out this article: How to Add, Customize, and Troubleshoot Logo on Sales Forms.

In case you want to customize your transaction forms, you can refer to this link: https://quickbooks.intuit.com/community/Help-Articles/How-to-customize-invoices-estimates-and-sales-...

That should get you going, edugardentt. Please let me know if you have other concerns about managing your QuickBooks account. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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