When trying to attach my company logo to he account or invoices i receive the following error message 'File not found. Please check the path and try again.'

Cannot attach my logo, have tried saving as a jpeg, have changed the shop of the logo to ensure it is square but still not working


'File not found. Please check the path and try again.'

Answer

Hello there, edugardentt,

This behavior is often caused by browser hang-ups. Let's perform some browser troubleshooting steps and get your logo added in your QuickBooks Online account.

To verify if this is caused by your browser, I recommend accessing your account in a Private browsing window. Here are the keyboard shortcuts in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer or Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

Before uploading your logo, please be reminded of the following:

  • The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • File size less than 10 MB
  • The Color depth of 24-bits or less
  • Uses the standard RGB color space
  • The Shape of the logo is square. 

Once logged in, try to add your company logo. If it works, it's possible your browser has too much historical data which can impact processes and cause this kind of behavior. To prevent this to happen again, it would be a good idea to clear your cache and temporary internet files.

For the detailed steps in adding your logo, you can check out this article: How to Add, Customize, and Troubleshoot Logo on Sales Forms.

In case you want to customize your transaction forms, you can refer to this link: https://quickbooks.intuit.com/community/Help-Articles/How-to-customize-invoices-estimates-and-sales-...

That should get you going, edugardentt. Please let me know if you have other concerns about managing your QuickBooks account. I'm just around if you need help.

Was this answer helpful? Yes No
Original
IntuitRea , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.