helloo.. when there is a credit sale , usually the customer may return the goods if they are not satisfied. so how to enter the goods return transaction in quickbooks ?

need to know the treatment of returned goods. when there is a credit sale, i will make invoice. but some times ,before the payment of that invoice customer may return the goods. so i need to know how to treat that invoice already created and make the return. because when i create invoice, the stock will get reduced. so when there is a return i need the stock to be in the same position as before


Hi Rejo,

Thanks for reaching out to us.

Here's a related post as suggested from our AllStar: https://quickbooks.intuit.com/community/Other-questions/How-can-I-enter-a-credit-note-to-credit-a-cu.... You can follow his suggestion on how to enter the returned goods.

Let me know if you have any other questions. I'll be right here to help.

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IntuitMariaS , Community Support Specialist
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