2nd POS station is receiving error: Could not connect to server or find company data file. I'm in multi user mode, tried turning off firewalls and server and POS are on.

Appears 2nd POS/tablet can indeed communicate with server (desktop), tested by ping but the server/desktop cannot communicate with 2nd POS/tablet, tested by ping.  Not sure what to do next?

Answer

Hello there, jkdunham1,

Let's fix the error so the 2nd station can communicate with the server.

To start, you need to check the multi-user setup on your account to make sure there's no network connection issue between the server and the station.

Here are the steps:

  1. Double-check the set up folder permissions.
  2. Configure Windows firewall
  3. Toggle the server to Single User Mode.
  4. Restart QuicBooks, then switch back to Multi-User Mode.
  5. Configure the Workstation number (Optional).

For the detailed steps, please refer to this article: Multi-user setup for QuickBooks Desktop Point of Sale.

For further troubleshooting steps, you can check out this article: Troubleshoot Multi-User Issues in Point of Sale.

After following these steps, you'll be able to connect to the server.

Let me know if you need further assistance connecting to the server. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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