Issue with QuickBooks POS Vs 9 and user license. Locked out but there are no additional users. Can't get to the "Help" menu. Certificate looks like it expired in 2012

I have a client on QB POS vs 9.  She has been  using this version for years.  Out of the blue, when she logged in, it told her that she needed to purchase an additional user license.  However, it will not allow us to see anything under the "Help" menu in  order to do that.  Not sure why it is saying that in the first place since there are no additional users. She is completely locked out. The computer tech noticed that the certificate had expired in 2012.  But everything worked fine until last week. 

Answer

Hello there, pattibgood,

Thank you for the detailed information you've shared above.

You're unable to make use of the QuickBooks Point of Sale (QB POS) Help option because you're using the earlier version of the product. 

To continue using the system, I'd recommend updating it to the latest version. You can perform a manual update of your product by following the steps below:

  1. Go to the Downloads & Update web page.
  2. Select the Country.
  3. Choose QuickBooks Point of Sale from the Product drop-down.
  4. Select the appropriate edition from the Edition drop-down.
  5. Choose the version (v18) or a year from the Version drop-down.
  6. Click Search.
  7. Hit Get the latest updates.
  8. Save file to download the update. Once completed, double-click to install the file.
  9. When the download completes, double-click to install the file. 
Restart your computer after the installation. Please refer to the screenshot below for your reference.

To learn more on how you can update your QuickBooks product, you can refer to this article: Update Point of Sale to the Latest Release.

Please keep me posted how it goes by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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