Issue with QuickBooks POS Vs 9 and user license. Locked out but there are no additional users. Can't get to the "Help" menu. Certificate looks like it expired in 2012
I have a client on QB POS vs 9. She has been using this version for years. Out of the blue, when she logged in, it told her that she needed to purchase an additional user license. However, it will not allow us to see anything under the "Help" menu in order to do that. Not sure why it is saying that in the first place since there are no additional users. She is completely locked out. The computer tech noticed that the certificate had expired in 2012. But everything worked fine until last week.