A direct deposit paycheck was sent with the wrong bank routeing number. It was not rejected by QB. How can I recover the paycheck?


Thank you for posting here in the Community, kwikkar.

I can help you recover your direct deposit paycheck. 

You can call your financial institution to verify the status of the direct deposit. Once verified that the direct deposit was valid, initiate a reverse a Direct Deposit right away to ensure a better chance of recovering the funds.

Before you reverse a direct deposit, you need to qualify the following criteria:

  • It's less than 5 days past the settlement date.
  • The reversal is in compliance with ACH or EFT laws. 
  • Total paycheck amount is more than $50.
  • This direct deposit isn't for a current employee.

If invalid and closed verify with a bank's representative how to recover the funds. 

From here, you can view and update the employee's direct deposit bank account information. Here's how:

  1. Go to your Employees menu and select Employee List.
  2. Double-click the name of the employee's name.
  3. Click the Payroll Info tab and choose Direct Deposit.
  4. You can now update the Routing No. and the Account No. fields.
  5. Select OK twice to save.

Check this article for more information about: Employee did not receive direct deposit created in QuickBooks Desktop Payroll.

That should help you recover the paycheck.  Let me know if you have follow-up questions with the steps provided in recovering this paycheck by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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