Have QB POS 12.0 Desktop & GoPayment app. Now get error when try to sync- "Mobile Sync finished with error: Object reference not set to an instance of an object". Ideas?

Have QB POS 12.0 Basic Desktop and GoPayment app on android device. No problem with syncing until a few days ago. Have tried restarting both devices, disconnect and reconnecting to merchant account, uninstalling and reinstalling the gopayment app. Sales done on the mobile app are going through to the merchant account, its just not syncing to POS desktop. 

Answer

Hello there, llambert,

I appreciate all the troubleshooting steps that you've done to be able to sync your sales to your QuickBooks Point of Sale account.

I received an update that currently there's an ongoing investigation regarding the error message. We are still working to get it fixed as soon as possible.

As a workaround, you can use a different device (preferably android device) to sync your mobile sales to your POS desktop.

To help us resolve the problem, I also suggest contacting our QuickBooks Point of Sale Support Team so we can add you to the list of affected users. This way you'll be notified when the issue is resolved.

I'll also get back to you on this post once I get a notification that the issue is resolved.

I appreciate your patience while we're working on this. Please do not hesitate to leave a comment if you have further questions. I'm just around if you need help.

Was this answer helpful? Yes No
Original
IntuitRea , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.