Have QB POS 12.0 Desktop & GoPayment app. Now get error when try to sync- "Mobile Sync finished with error: Object reference not set to an instance of an object". Ideas?

Have QB POS 12.0 Basic Desktop and GoPayment app on android device. No problem with syncing until a few days ago. Have tried restarting both devices, disconnect and reconnecting to merchant account, uninstalling and reinstalling the gopayment app. Sales done on the mobile app are going through to the merchant account, its just not syncing to POS desktop. 


Hello there, llambert,

I appreciate all the troubleshooting steps that you've done to be able to sync your sales to your QuickBooks Point of Sale account.

I received an update that currently there's an ongoing investigation regarding the error message. We are still working to get it fixed as soon as possible.

As a workaround, you can use a different device (preferably android device) to sync your mobile sales to your POS desktop.

To help us resolve the problem, I also suggest contacting our QuickBooks Point of Sale Support Team so we can add you to the list of affected users. This way you'll be notified when the issue is resolved.

I'll also get back to you on this post once I get a notification that the issue is resolved.

I appreciate your patience while we're working on this. Please do not hesitate to leave a comment if you have further questions. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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