How do I correct paying an employee at an incorrect rate? Should have been $1.00 more per hour on a a paycheck has already been deposited to the employee's bank account.

How do I correct a paycheck for an employee when the check has already been direct deposited into the employee's bank account?  They should have been paid $1.00 more per hour.


Thanks for taking the time to post here in the Community, marcia

Allow me to share some insights about correcting your employee’s pay rate and direct deposit (DD) paycheck.

You’ll first need to change the employee’s pay rate for your employee. This way, the new rate is automatically used in all future paychecks. Here’s how:

  1. Go to Workers from the left menu.
  2. Select the Employees tab.
  3. Click the employee's name.
  4. On the Pay section, click the Pencil (edit) icon.
  5. On the How much do you pay [employee’s name] section, click the Pencil (edit ) icon.
  6. Make your pay changes, and click Done.

I’ve attached a screenshot below to show you the fifth step. For more information, you can check out this helpful article: Change An Employee's Pay Rate.

Since the DD is already deposited to your employee’s bank account, the new rate will not update the previous paycheck. You’ll need the assistance of our QuickBooks Online Customer Care Team so they can delete the previous DD paycheck. Then, you’ll need to recreate the paychecks so the correct pay rate will be updated.

I’m also adding this helpful article for your future reference about DD: Direct Deposit for Online Payroll.

This will get you going, marcia. If you have other concerns, I’m just one comment away. Have an awesome day!

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IntuitRaymondJay , Community Support Specialist
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