Is there any ETA for when the connections to AMEX are going to be back up and working? I've deleted the connection and attempted to add it back in with no success.

Answer

Hello there, chris.stradtman,

I am here to provide some details about the AMEX connection and how you can troubleshoot it so you can get back to business in no time.

As of now, I'm unable to provide you an estimated time of arrival since we don't have a reported issue about the connection of AMEX to QBSE.

To fix this, you need to make sure you have the access to your bank's website by logging in to it, then check for some updates. If they've confirmed that there's no issue, then you can manually update your bank connection.

Here’s what you’ll need to do:

  1. Go to the Gear icon on the upper right hand.
  2. Select Bank accounts.
  3. Click RefreshPlease do this around 3-5 times to build a stable connection between the two platforms (bank and QBSE).

If you encounter an error, you can refer to this article to know about it and how to troubleshoot the error: Banking and Transactions.

I appreciate your continued patience, chris.stradtman. Please let me know you have other banking concerns, by leaving a comment and I'll get them answered for you.

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IntuitRea , Community Support Specialist
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