How do I access my W2 if I don't know the "box 1" amount, which is the identity verfication question, because I don't have my W2?

I clicked on the W2 tab to access my W2 and was asked an identity verification question.  The question is "what is the box 1 amount?"  Since I do not have my W2, I don't know the answer to that question.  How do I access my W2 if I don't know the answer to the verification question?


Hello there, heather.stgermai,

I can share two ways on how you can obtain the amount in Box 1 on your W2.

Box 1 shows your total taxable wages, tips, prizes and other compensation, as well as any taxable fringe benefits. The first option to have the amount is to manually calculate it using your latest paystub. 

Here are the steps:

  1. Find your gross income.
  2. Subtract any non-taxable wages from your gross income. This are wages you receive that don't have any federal, state, or income taxes.
  3. Subtract pretax deductions. This include things like employer benefits, health insurance, retirement accounts, life insurance, and transportation programs.
  4. Find the amount of local, state, and income taxes on your paystub. Next, multiply these numbers by the number of times you get paid every year.
  5. Finally, subtract the total taxes that will be withheld from your income from the amount in step 3.
The number left should be the amount in our Box 1, of your W2. You can enter it as the answer of the verification question to access your W2.

On the other hand, you can also contact your employer directly to have the information needed. They have the record for you to verify what's in box 1. They can also provide you a hard copy of the form for your reference.

That'll get you going, heather.stgermai. For further information, you can check out this article: Access W-2s in Workforce.

Please let me know if you have other  payroll concerns. I'm just around if you need help.
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