I have a problem of customer with $0 balance showing up on A/R report. Not an invoice and credit memo, but to do with JEs.

I had a customer that had invoices, pymts and a lot of JEs back and forth.  They showed up in the Customer Center with a $0 balance (and was inactive), but also showed up in the A/R report with a $0 balance.  All invoices were paid, and I found out that there were a lot of JEs back and forth, equaling the $0.  These were located in an A/R account no longer used.  I opened the Receive Payments box, selected the customer and the A/R account, and all the debit entries popped up.  I then offset all the debit entries with all the credit entries and nothing was left to apply.  The balance of the "payment" received was $0.  I hit save and close.  Now the customer still has a $0 balance in the customer center, the A/R account is $0, but the A/R report is showing a massive credit balance.  I cannot find my Received Payment window for the work I did and cannot reverse it to move everything back.  I do not know what to do anymore.  Hoping someone may have experienced this before.


Thank you for posting here in the Community, kevin.smith.

I can share some information about your customer with $0 balance.

You'll see a customer with a zero total balance in your Accounts Receivables reports when you have unapplied debits (invoices, journal entries) and unapplied credits (payments, credit memos, journal entries). It'll show a balance if you've applied the outstanding credit to the invoice or link the journal entries.

To remove the customers with a $0 balance on the report that you've created, there's an option to customize the report and set it to include only the customer with greater than or equal to 1 (>=1).

Here's how to do it after running the report:

  1. Click the Customize Report button.
  2. Go to the Filters tab. 
  3. Set the Amount and set it to >=1.
  4. Click the OK button once done. 

From here, only customers with $1 and above will be included in the report. Here’s how to customize reports article for more information. I've added a screenshot below for your reference. 

That should do it. Let me know if you need further assistance with this report by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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