I have a problem of customer with $0 balance showing up on A/R report. Not an invoice and credit memo, but to do with JEs.
I had a customer that had invoices, pymts and a lot of JEs back and forth. They showed up in the Customer Center with a $0 balance (and was inactive), but also showed up in the A/R report with a $0 balance. All invoices were paid, and I found out that there were a lot of JEs back and forth, equaling the $0. These were located in an A/R account no longer used. I opened the Receive Payments box, selected the customer and the A/R account, and all the debit entries popped up. I then offset all the debit entries with all the credit entries and nothing was left to apply. The balance of the "payment" received was $0. I hit save and close. Now the customer still has a $0 balance in the customer center, the A/R account is $0, but the A/R report is showing a massive credit balance. I cannot find my Received Payment window for the work I did and cannot reverse it to move everything back. I do not know what to do anymore. Hoping someone may have experienced this before.