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paul31
Level 1

Do not have an invite button to add an Accounting Firm. I have a Master Admin role and I do not have any firms at all. How do I Invite?

I am using subscribing to QuickBooks Plus
1 Comment 1
Adrian_A
Moderator

Do not have an invite button to add an Accounting Firm. I have a Master Admin role and I do not have any firms at all. How do I Invite?

You can do a basic troubleshooting, paul31.

 

This is to check if this is caused by unusual program behavior.

 

First, you can use a private or incognito window since this will not record any data history. Second, if the error still persists, you can clear your browser's cache. Your search history can also be the reason why the invite button is not showing. Third, if you still encounter the same, you can use a different browser. There are instances that the browser you're currently using is not working.

 

If the steps that I provided will not work, I would suggest contacting our phone support. They have tools that can check your account in a more secure environment.

 

Here's how:

  1. Click the ? (Help) icon, then Contact us.
  2. Enter I don't have an invite button to add an Accounting firm as a keyword, and then Let's talk.
  3. Choose a way you'll want contact us either Chat or Call us.

You can always come back to the Community team if you have other concerns.