Hello there, tonfee814,

It's sad to let go of a good customer, but let me make sure this process would be easier for you.

You can cancel your QuickBooks Payments account inside Merchant Services Center. Go to Account, then choose Account Profile. Scroll to the bottom until you reach the Account Cancellation section.

If you don't see this option and you have not processed transactions in the past 90 days, kindly follow these steps below:

  1. Submit your cancellation request in writing with Business name, Account number, Reason for closing, and Signature of the individual who opened the account.
  2. Once done, fax or mail your request.

Your request will be processed within 10 business days.

If you don't see the option above and you have not processed transactions in the past 90 days, you need to contact our Merchant Services team for further assistance.

For complete information on how to process the request, you can check out this article link: The link contains the fax number and its mailing address as well.

Please know that I'm just around if there's anything you need by leaving a comment below.

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IntuitRea , Community Support Specialist
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