Can’t open my account says that “we can’t find anyone with (my email)”. Contacted them, they tried to email me link to reset my password but didn’t received the email.

I subscribed QuickBooks on my iphone for a  month. Suddenly I can’t login. It says that “We can’t find anyone with (my email address”. I have uninstalled, and reinstalled the app many times. And I have cleared safari cache as well. I have contacted their technical team, they said I have to contact Ipad because my billing is under Ipad. The person also tried to email me the link to reset my password (twice!) but up till today I still didn’t receive any email. And yes, I have already checked my spam and junk box. How to resolve this problem? Anyone?

Answer

Hi hidayahhbr,

Thanks for all the details. I appreciate your time and effort trying to resolve this issue. 

You're only few steps away in resetting your password. You can contact our support team again so they can assist you further. Since the Community page is a public forum, personal information entered are removed for privacy and safety.

Also, our support team may need some information which cannot be done here in the Community in order to pull up your account.

Let me know if you have other questions. I'll be right here to help you.

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IntuitMariaS , Community Support Specialist
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