How do I process customer refunds by credit card?

I'm trying to process a refund for two customers who paid by credit card, and one who paid by check. Can I do this in relation to a certain invoice? If not, how?

Answer

Hello there, b.couell,

Here's how you can process customer refund:

  1. Click Create (+) icon at the top.
  2. Select Refund Receipt.
  3. Select the same product/service you are refunding and enter the exact amount of the refund.
  4. Fill out the necessary fields, then select Save and close.

Make sure a credit memo has not been entered to avoid a double refund.

Check out this article for more information: Record a customer refund.

Stay in touch with me if you need additional help.

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IntuitMaryL , Community Support Specialist
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