The program keeps freezing. Every time I hit the "Reconcile" button, the program stops responding.


Thanks for bringing this to our attention, fkm.

I can help and guide you with resolving the error you've encountered when trying to reconcile.

To resolve this, run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will fix a variety of errors and identify any component issues related to your QuickBooks Desktop account.

Here's how:

  1. Download the QuickBooks Install Diagnostic tool.
  2. Save the file.
  3. Close all the programs that are currently open, then run the QBInstall tool.
  4. Restart your computer after running the diagnostic tool.

See solutions for when QuickBooks stops working article for more information in resolving this error.

That should help you fix the error you've encountered. Let me know if you need further assistance going through the steps. I’m here anytime you need help. Take care and have a great weekend.

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IntuitMaryJoy , Community Support Specialist
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