I am attempting to add an employee that lives in Washington and my LLC is located in Oregon. Online payroll will not allow me to change their state to WA

Answer

Glad to see you here, eric.bosanko.

I can help you with updating your employee's home address in your QuickBooks Online payroll account.

Did you receive an error message while trying to update your employees home address? That will surely help us resolve the issue. 

You can update your employee's home address after paying them for the first time. To do this go to your Employees tab under Profile and update their birth date, email address, or phone number. The home address that you'll set will determine their state income tax.

Make sure that the address contains the employee's physical home address, and not their mailing address. 

Here's how:

  1. Go to your Employees tab.
  2. Click the Employee's name.
  3. Select the pencil icon next to Profile.
  4. Click Done to save. 
You can check this article for more information about changing your employees information: Change employee info.

That should help you update your employee's profile. If you have any other questions or would like me to clarify anything else in setting up your employee’s profile, let me know. I'm always glad to help in any way I can.​ Take care and enjoy the weekend.
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IntuitMaryJoy , Community Support Specialist
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