Credit Card payments will not process due to a problem on your end. Help!

I have been having a problem paying a few customer's invoices. It shows card declined, but the customer's bank does not report any declined transactions. It appears to be a problem on your end because when I went in to edit a customer's billing address in the payments fields, I was unable to do so because of an error. Please help me correct this. I am looking kind of stupid to my clients.


Thank you for posting here in the Community, caitlyn.

I can help you resolve the error in your client's credit card payments.

Can you share to us the error you've encountered when trying to update your customer's billing address? That will surely help us to resolve the issue. 

At this time, QuickBooks will only accept Visa, MasterCard, Discover, and AMEX as a payment options for your customers. For your customer’s address, provide only the street number. It shouldn't have any special characters (like ç, é, ü, etc.) or multiple sets of numbers (ex. 2632 Marine Way 325).

You can check this link for more information on how to resolve this:

For us to thoroughly check your account in a safe and secure environment, you may contact our Customer Service team. They have the tools to pull up your account and assist you with processing your client's payment. 

That should fix it. If you need anything else about your credit card payments, please don’t hesitate to leave a comment below. I'm always here to help. Have a good day.

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IntuitMaryJoy , Community Support Specialist
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