Can you help me open quickbooks?

I have a large green circle rotating and I see a shaded view of the opening page. It is updated and I used it Friday to print a report.

Answer

Let's make sure that you're able to open your account, Lollyjones.

You can use a private browser to log in to QuickBooks Online (QBO). This stops the cache from saving your browsing data and it's a good way to check issues caused by a full cache. 

If you're able to log in to QuickBooks, go back to your regular browser and clear the cached data. Here's an article for the detailed steps: Delete Or Disable Cache And Temporary Internet files In Your Web Browser.

You can also try switching to a different browser to see if you're able to log in and open it.

If you're using QuickBooks Online app for Mac, let's try to refresh the connection:

Here's how:

  1. Click Help.
  2. Choose Reset App Data

Please check this article for additional information: QuickBooks App For Windows and Mac General Support

If you need anything else. I'll be right here to help you.

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IntuitMariaS , Community Support Specialist
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