How do we resolve our Store Exchange issue? Remote store files not automatically being received anymore.

We are using Quick Books Desktop POS version 18.0 Multistore Level. We have 2 stores, 1 Headquarters store, and 1 remote location store. Until recently, the store exchange would be automatically received by Headquarters. After the last Quickbooks update however, we now have to manually receive files every morning from our remote store. I've worked with Intuit customer service 3 times trying to resolve the issue, with no success. Is anyone else having this issue? Any suggestions on what to try? 

Answer

Hello there, humboldtclothing,

This would require full investigation with our QuickBooks Point of Sale Team.

We are unable to view your account information here in the Community. To further investigate why you’re no longer receiving files from the remote stores after the update, I suggest contacting our QuickBooks POS Team again.

They can help verify if the update was properly installed on your remote store and to the server machine as well.

Please keep me posted and know that I'm just around if there's anything else you need. Don't hesitate to leave a comment below. I'm sure to get back to you as soon as I get your response.

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IntuitRea , Community Support Specialist
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