VAT randomly does not show on Invoices at times

So my customer details and template is set up to show the customer's vat number, however, sometimes, at random, the vat number is not there. This does not happen with a specific customer, but with all. I have resorted to e-mailing the invoices to myself, from Quickbooks and then, sometimes the vat number shows, whereas it did not when downloading the invoice from Quickbooks. 

Today when I tried the same workaround, it still did not show the vat number after e-mailing it to myself. I then contacted the customer in question and they informed me that the vat number was showing correctly on the invoice they received. 

This is clearly an issue with the software, can anyone shed some light please?

Attached is a screenshot of the same Invoice side by side, both sent from quickbooks by e-mail, with no changes made by me to any settings.

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