QBO - Issue with Starting Balance on Reconciliation (1st Reconciliation) https://www.useloom.com/share/7b25491dbe9145748010a8556086a1e3 Any Ideas?


No worries dlee, I'll help you take that issue out of your account.

For the first time reconciliation process in QuickBooks Online (QBO), Starting Balance automates depending on the actions you have taken when you created the account in Chart of Accounts. Let me list you some reasons.

  • Connecting the Bank to Online Banking - QBO creates an Opening Balance transaction based on the date of the oldest transaction that will be downloaded from the Bank.
  • Manual Creation - If you have manually created a transaction and mistakenly or purposely marked it from the Register as Reconciled {R}.
  • Creating Bank account - When you create a Bank account in Chart of Accounts there is a Opening Balance box, for you to have the running balance.

To correct the starting balance, I'll show you an easy steps to follow.

  1. Click Accounting .
  2. select Chart of Account.
  3. Look for the bank account you want to get fixed, and hit View Register.
  4. On the header of the Register, click on the Check column header {} to sort.(See Screenshot)

This will sort the transaction from their Reconciliation Status. Once you see a transaction that is marked as reconciled. That you means that you have found the source of your Starting Balance. It's either you delete or edit this transaction.

Keep in mind that all of the transaction that is Reconciled {R} will always total the Opening Balance of the current Reconciliation period. 

Get me posted if you have any other questions. 

Was this answer helpful? Yes No
IntuitAphylis , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.