Why does QuickBooks hold my money for so long

Credit cards 

Answer

Hello there, dan

Allow me to share some information about on hold credit card payments.

Credit card payments are usually deposited to your account the next business day. As for the ACH transfers, they can take around 2-7 business days to appear in your bank. There are also some banks that verify the account longer, thus may take a while for the money to be deposited. For more details, see this helpful article: Find Out When QuickBooks Payments Deposits Your Money.

In some cases, we may delay a deposit. If you see in your Merchant Services account that we held your deposit, it means there was something unexpected in it that we’d like to further review. We periodically check these transactions. This way we can protect you and your customer accounts.

To help speed up our review, you’ll need to look for the email from us that includes detailed instructions. Once we get the necessary information from you, we can usually complete the review within 2 business days.

To learn more about delayed deposits, here’s a great article you can refer to: Why Are My Funds On Hold?.

Since your funds are being on hold, I’d suggest contacting our QuickBooks Payments Team. By doing so, one of our specialists can confirm when the deposits should be received.

Here’s how to reach out to them:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Get the phone number for Intuit Point of Sale (QuickBooks Desktop)

This will get you in the right direction, dan. Please let me know if you need anything else, I’m always here to help.

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IntuitRaymondJay , Community Support Specialist
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