The "Undeposited Funds" account is missing from my new QuickBooks Online Plus account.

No one has renamed or made any account inactive.  When I try to make a Undeposited Funds account manually, the payments do not show up when I make a bank deposit.


Hi pcgirl79,

The Undeposited Funds account is a default account in QuickBooks Online. It holds funds from payments to your company until you deposit them to your bank account.

Now, since you’ve already created the account already, the next step for you to do is to record the Bank Deposit. You’ve mentioned that the payments you’ve recorded didn’t show on the Bank Deposit page. Please make sure to select the Undeposited Funds account on the Deposit to field of the payment transaction as shown on the image. This will ensure that the payments are deposited to the right account you wish to record it.

If it happens that the payments still won’t show, I recommend logging in to an incognito/private browser. This way, your saved internet files won’t affect QuickBooks’s performance. If the error gets fixed when logged in to an incognito tab, please clear your browser’s cache in order for QuickBooks to run properly.

If you have other questions, feel free to leave a comment below.

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IntuitJuanConrado , Community Support Specialist
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