When I upload a PDF receipt and click save, all looks OK. When I re-open the transaction the receipt is not there. Any suggestions?


Thank you for bringing this to our attention, gjmalter.

I'm here to help you locate the missing receipt in QuickBooks Self-Employed.

To isolate the issue, try to check if the receipt is still pending. Usually, the app needs at least 24 hours to process. Upon extracting the data, QBSE will get the Vendor, Date, Total and the Credit/Debit card number (optional).

To check, go to your Transactions tab and click the Pending transactions button (screenshot below).

Check this article for more information about the workflows and the access points: Adding Receipts through web.

That should help you locate the receipt. I'm always here if you need further assistance in locating the receipt in the account by leaving a comment below. I'll be here to help. Have a good day. 

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