Why when trying to download a online payment into Qbs. it shows up under Customer as "E-Invoice customer" and does not apply to correct customer ??

The email I receive from Quickbooks shows the correct Inv# and customer name , but when I download it does not apply to their account ?  Only sits in E- Invoice land and makes hard to reconcile bank statment too!   Also checked this one on the Merchant Ctr screen under transactions and it looks fine with the name listed ?  Why ?


Glad to see you here in the Community, tina.

Let me share some information about how to record your merchant deposits and fees and track merchant transactions in QuickBooks Desktop.

You might be unable to update the deposit settings. That's why it's not applying to their account. Before you download your online payment, you must set an account where it will be downloaded to and an expense account to assign the fees to.

Here's how to update the deposit settings:

  1. Go to the Banking menu.
  2. Click the Record Merchant Service Deposits.
  3. In this window, update your information as needed for the following:
  • Allow creation of new invoice after you apply payment: To create an invoice if there hasn't been one created yet.
  • Your Bank for Deposits: You can choose here where you would like your money be deposited.
  • Memo: This is where you can add a default memo.
  • Your Fees Account: The account type where to apply your fees.
  • The Bank account for Fees Withdrawal: Where the fees are withdrawn.
  • Show Welcome Screen: The screen every time you open Merchant Service Deposits.
     4. Choose Save settings once done. 

See this Record Merchant Service Deposits article for more information. You can also check this link for detailed guidance about QuickBooks Payments for Desktop.

That should apply the invoices to the correct customer. Leave a comment below if you still have follow-up questions about the steps provided. I'm always glad to help in any way I can. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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