if my quickbooks desktop help is unlike others, how do i get it so the answers pop up and not just the community?

Answer

You’ve come to the right place, keith.staab33852

I’ll help ensure you’re able to get the answers in QuickBooks Desktop Help window.

It’s possible the release of your program is outdated, which is why only the Community answers are the ones popping up. 

To help fix this, let’s first update your QuickBooks Desktop to the latest releaseThen, let’s open a sample company file to help isolate the issue. Here’s how:

  1. Close the program.
  2. Open it back.
  3. Select Open a sample file in the No Company Open window.

If the sample file works, let’s run the verify and rebuild utilities within the affected company file. Verifying data identifies all the errors while rebuilding data fixes them.

Here’s how to run the Verify Data utility:

  1. Go to the File menu at the top.
  2. Select Utilities, then choose Verify Data.
  3. Click OK.

I've attached a screenshot below to show you the first two steps. 

After that, let’s run the Rebuild Data utility. Here are the steps: 

  1. Go to the File menu at the top.
  2. Select Utilities, then choose Rebuild Data.
  3. On the QuickBooks Information window, click OK. Follow the prompts to save a backup.
  4. Click OK when you see the message, “Rebuild has completed”.

You can go through this helpful article for additional data damage troubleshooting tips: Resolve Data Damage On Your Company File

After performing the steps above, you'll be able to see the Help answers from the software, keith.staab33852.

I'll be right here if you have other concerns. Have an awesome day!

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IntuitRaymondJay , Community Support Specialist
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