payroll will not update to latestest update available, gives a message that i must update by march 10, 2019

I have downloaded and installed updates, but still get the same message

Answer

Hello there, lawrencemotorco

Let’s get rid of the error when updating your payroll tax table.

It's possible there are paychecks stuck as online to send, which is why the payroll updates did not go through.

To help fix this, let’s first download and install QuickBooks Desktop Release 7 (R7) before performing the steps below:

  1. Go to the Employees menu at the top.
  2. Select My Payroll Service, then choose Send Usage Data.

If it’s successful, you can redownload the latest payroll tax table. If it’s not, let’s keep in mind of the number of matches on the bottom right of the Find window. Then, make sure to make a note of the oldest stuck and newest stuck checks for reference later. Here’s how:

  1. Go to the Edit menu at the top.
  2. Select Find.
  3. Go to the Advanced tab.
  4. In the Choose Filter section, choose Detail Level from the Filter list.
  5. Select Summary Only (see the screenshot below).
  6. In the Choose Filter section, choose Online Status from the Filter list.
  7. Select Online to Send.
  8. Choose Find to see the paychecks that haven't been sent to Intuit.
  9. You can run the Verify Data utility to appear the stuck paychecks.

If the second step doesn’t work, you can go through the third step through this helpful article: Resolve Payroll Error PS038.

The steps and the article above will help fix the error so you’ll be able to run your payroll, lawrencemotorco.

If you have other payroll concerns, please let me know. I’ll be around to help.

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IntuitRaymondJay , Community Support Specialist
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