I run a payment with the GoPayment app it will time out or act like it doesn't go through. then i receive email that it processed. is there a way for me to fix this issue

When running a payment from the GoPayment app it shows as if it does not go through or will time out. After it does this I receive an email that a payment has been made. I have made sure it is not my internet connection or my tablet causing the issue. Is there a way to fix this?

Answer

Thank you for posting here in the Community, heather.

Let me route you to our Product Support Team who can help you check your account. 

To verify what causes this behavior, I suggest reaching out to GoPayment product support team. They have the additional tools that can further isolate the issue in a safe and secure environment.

You can check this link to get their phone number: https://community.intuit.com/browse/payments-contact-us.

That should get you in the right direction. Let me know how the call goes. For other concerns about the app, let me know by leaving a comment below. I'm always here to help. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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