QBO Feedback and Suggestions

I am extremely frustrated so please forgive me if my tone gives that away.

More and more it seems that Intuit does not care about what we as users and accountants think about QuickBooks Online or Desktop. Leaving feedback and advising when there is simply an error in the software is VERY difficult. Making it difficult gives the distinct impression that you would just rather not hear about it.

I just spent 15 minutes trying to find a place to leave information about a situation that should be addressed. Soon. I called support and learned that the situation didn't have a solution (I'll leave a separate comment about the specific situation). Then I clicked the Feedback link in QBO. That started a rabbit trail that led nowhere. A search in Community led to several broken links. 

If Intuit cares about its users, if Intuit is interested in servicing the products they have put on the market at least as much as they care about the newer products they are trying to push through, then they need to be interested in hearing from their customers. We use the product every day, many of us all day. We know how it works and how it should work. Don't make us work so hard to communicate with you on these issues.

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