I've updated payment information two days ago, why can't I access my account?

I've upgraded my billing information on itunes but still can't access my account, now what?

Answer

Thank you for posting here in the Community, pvnzepvnze

I can help you with accessing your QuickBooks Self-Employed account.

To isolate the issue, please try to check if you were charged for the subscription. If you were, then we have an ongoing issue with an account showing as Trial/Trial Expired even after subscribing via Google Play/ Apple Store.

To verify and receive an update about this, you can be added to the email list by reaching out to our QuickBooks Self-Employed Product Support team.

    That should get you in the right direction. Let me know how it goes. I'm always here if you need further assistance with the app. Have a wonderful day. 

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    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

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