Trying to set up Connect to Paypal. On "Before we connect, we need your permission", I hit "Give Permission"and then it just spins and spins and nothing loads.

Answer

Thank you for bringing this to our attention, eileen_miller.

I can help you with connecting your PayPal to your QuickBooks account.

Please take note of the following guidelines before adding your PayPal account:

  • ​PayPal hasn't already been connected by another user.
  • You are a master or company admin user in QuickBooks Online.
  • The PayPal credentials are for a PayPal admin user and not only an authorized user.

If you have validated all three guidelines above, and are still unable to proceed, please try to isolate the issue by using a private browser or an incognito window when adding the bank account. Then, you may clear the cache in the one that you're currently using if it works.

Here’s how:

  •     For Chrome, press Ctrl+Shift+N.
  •     For Internet Explorer or Firefox, press Ctrl+Shift+P.
  •     For Safari, hold down Command+Shift+N.

If it works, here's Clearing temporary internet files and cache article for detailed guidance. Also, here's more information about FAQ’s in connecting to PayPal in QBO. 

That should fix it. Let me know if you are still experiencing this issue after trying those steps by leaving a comment below. I'll be here to help. Have a good day.

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    IntuitMaryJoy , Community Support Specialist
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