How can I regain access to the payroll for my clients accounts. Whenever I try to access it I get a screen that says sign up for yourpayroll. "No Account No Problem?

One of my clients is now also getting the same error when he trys to access his payroll.
My subscription includes payroll.
I can access through Internet Explorer but not chrome, even though when I access through internet explorer I have to open through a separate window.

I have cleared the cache etc of Chrome to no avail.


Good to see you here in the Community, natasha.

Let me help you with fixing the error you've encountered when trying to access your payroll account.

Thank you for trying to clear the cache of your browser. To further isolate the issue, try to check if you have the latest version of Chrome. You can confirm if the current version number is the same as the one beneath the Google Chrome heading. Chrome will check for updates when you're on this page.

Here's how:

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Help, then select About Google Chrome.

Once updated, try to check if you can now open your payroll account. 

That should help you open your payroll account through Chrome. Let me know how it goes after trying the steps I've provided by leaving a comment below. Take care and have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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