How do you issue a partial credit card refund on a paid invoice?

I have a customer that paid an invoice and then decided he didn't want one of the products listed on the invoice.  This is no problem, but I need to refund him for that one item and can't figure out how to get it to show up as money back on his credit card.  

I have read that you create a refund receipt or credit memo, but neither seem to work for putting money back on his card.  Is this not possible with quickbooks?  In shopify (our online POS) it is just a click of a button....


Hello there, blewisuva

I appreciate you providing on-point details about issuing the partial credit card refund on a paid invoice.

I’ll help ensure you’re able to put the money back on your customer’s credit card.

Yes, you’re right in creating a credit note to record the returned item listed on the invoice.

If your customer paid the invoice via merchant services, you’ll need to refund the credit card payment. By doing so, it’ll help get the money back on your customer’s credit card. Here’s how:

  1. Locate and open the original invoice payment.
  2. Select Issue Refund button at the top right or Refund by clicking More at the bottom of the page.
  3. Click Yes, refund payment
  4. You’ll have the option to make adjustments to the amount/items being refunded.
  5. A new Refund Receipt will open.
  6. Verify the refund amount, then click Save and Close.

For more details, you can check out this helpful article: Void or Refund a Credit Card Payment

This will get you going, blewisuva. I’m here anytime you have other concerns with your QBO account. Have a good day.

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IntuitRaymondJay , Community Support Specialist
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