point of sale system trying to add employees but when I click on new employee come up with blank screen. Page 1 in upper left hand corner

Point of sale: I sign in as System Admin, but still cannot add employees.  No grid only blank with Page 1 in upper left hand corner.  

Answer

Hello there, accounting,

I'm here to help you fix your company data so you can add employees to your QuickBooks Point of Sale account.

The data on your file must be damaged that's why you're unable to add employees. What you need to do is clean up the file using the Clean Up Company Data Utility. This helps repair transactions and fix the unknown issue.

Here are the steps:

  1. Go to the File menu, choose Utilitiesthen select Clean Up Company Data.
  2. On the Compress data box, put a check mark, then click OK.
  3. Select Cleanup.
  4. Wait until the clean up is completed.
  5. If you get an error, run a second clean up with compress data option checked.
  6. Run a second clean up if you get an error.

If the issue still persist, you can perform a clean reinstall for your QuickBooks Desktop Point of Sale. Before proceeding, it's recommended that you create a back up to protect your file from data loss.

Here are the four step-by-step process that you need to execute:

  1. Uninstall QuickBooks Desktop Point of Sale.
  2. Rename all Point of Sale folders.
  3. Reinstall Point of Sale.
  4. Restore your company file.

For the complete steps and detailed instructions, you can check out this article: Perform a Clean Reinstall for QuickBooks Desktop Point of Sale.

That'll keep you going, accounting. You'll be able to add employees by performing the steps provided above.

Should you have other concerns about repairing your QuickBooks Point of Sale, let me know by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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