How do I remove someone that no longer works for my company and is associated with payment?

 [removed] no longer works for  [removed]  I would like her removed; however, can not remove because she is connected to payment. The name on our account is  [removed] and should be [removed] My name is [removed].  I am the owner/president of this company and administrator for QB/Intuit.  I can assure you I pay the bills!!!!!!

Answer

Glad to see you here in the Community, shay.walston.

I can help you update the name associated with your payments account.

To update the account associated to your payments account, you'll have to go through a process to upgrade your log in credentials. We'll also need to verify your identity prior to changing the email address linked to help keep your company data safe.

Here's how you'll submit an online request:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/request_email_update/update?product_name=Desktop.
  2. Provide the information needed.
  3. Scan a copy of your photo ID that shows your name, address, expiration date, and your facial features. 
  4. Click the Choose File to attach it in the form.
  5. Choose Submit.

You can check this article for more information: Quickbooks Keeps Asking Me to Sign Into My Payments Account.

That should update the admin of this account. Let me know if you have follow-up questions in recording this refund by leaving a comment below. I'm always here to help. Take care and have a great rest of the day.

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    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

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