Global Plateform email support

I keep emailing for assistance.

By the way I have pulled up your account  using your email address. Upon checking it seems that your account is under US version of QuickBooks, I'm sorry but you reach the QuickBooks Online Global Version support team. We do have a separate Department for QuickBooks US version and they can be reached through phone. I can give you the phone number so you can call them and answer your questions. You can reach them at -------.

We use the global platform.  We reply referring to our company number but no further replies are forthcoming.  After 10 days still nothing.  

When we contact the US system they tell us we are on the global platform (obviously).  

Can someone at QBO fix the support service, please??   

Answer

I'll personally share your feedback with our Customer Support Team, TMF.

This way, we'll be able to take actions on improving our customer service. On the other hand, I'd suggest contacting our QuickBooks Online (QBO) International Customer Support Team. They'll further investigate what's causing this misrouted email support message and correct this one.

You can reach them in QBO by clicking Help on the top menu. Then, choose Contact us and follow the onscreen instructions.

Please visit the Community if you need anything else.


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IntuitRC , Community Support Specialist
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